I set product vision, build new practices from zero, and drive org-wide adoption of AI — from establishing BD's intelligent automation practice to directing Bain's automation portfolio across 19,000+ users and $10M+ in identified value.
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I operate at the intersection of product vision, organizational strategy, and technical execution. I don't just ship features — I build product practices, define frameworks, and establish the playbooks that let organizations adopt AI and automation at enterprise scale. I align executive stakeholders, lead multi-team roadmaps, and drive outcomes measured in millions.
Defining agent development lifecycles, governance frameworks, and enterprise-wide AI adoption strategies. Setting organizational direction across OpenAI, Amelia, Sana AI, and Microsoft Copilot — including multi-platform evaluations that shape long-term platform bets.
Directing multi-team product portfolios and aligning engineering, legal, compliance, and executive stakeholders around a shared vision. Built and managed a 10+ product roadmap with 100% on-time delivery across global teams at Bain & Company.
Establishing user research practices, KPI frameworks, and experimentation culture across product teams. Personally drove a –45 → +70 NPS transformation through structured discovery, journey mapping, and A/B testing methodology.
Using process mining, analytics, and structured discovery to shape investment decisions and prioritize across portfolios. Identified $11–14M in enterprise savings through Celonis across 7 global processes — work that established an entirely new automation practice at BD.
A product leader with 10+ years of experience defining AI and automation strategy across consulting, healthcare, and aviation. I don't just manage products — I build product practices from scratch, establish the frameworks that scale them, and drive the organizational alignment that makes enterprise adoption real.
At Southwest Airlines, I'm defining the Agent Development Lifecycle (ADLC) — the enterprise-wide framework for how AI agents are built, governed, and deployed across the organization. This is practice-building work: setting standards, creating curriculum, and shaping how an entire company approaches agentic AI.
At Bain & Company, I directed the Automation Center of Excellence — owning a multi-product portfolio that delivered 10+ enterprise tools, a +115 NPS improvement, and 35% efficiency gains. I also led Bain's enterprise AI knowledge pilot, personally evaluating 6 AI platforms and defining the adoption strategy for 100+ users.
At Becton Dickinson, I identified the opportunity for Amelia — BD's first conversational AI agent — built the business case, and drove it to global deployment, saving $1M annually. Then I established BD's intelligent automation practice entirely from zero: running Celonis process mining across 7 global processes, directing a team of 5 architects, and building a 280+ workflow roadmap that identified $11–14M in annual savings.
My strength is seeing the strategic opportunity, building the practice to capture it, and driving cross-functional execution at enterprise scale.
Case studies across AI, automation, AR/VR, and enterprise platform work — each tied to real outcomes.
Bain & Company · 2022–2024
Identified a broken workflow costing hundreds of consultant-hours, defined the product strategy, and drove end-to-end delivery — from user research and journey mapping through MVP launch, UX redesign, and post-launch A/B testing. Established the discovery methodology that became a template for the broader CoE.
Bain & Company · 2025
Defined and drove the product strategy for Bain's enterprise AI knowledge pilot — from platform selection and vendor evaluation to security validation, governance, and adoption. Personally evaluated 6 competing AI platforms across 3 core use cases, shaping the organization's long-term AI investment direction.
Bain & Company · 2022–2024
Transformed a manual mentorship tracking process into a scalable enterprise platform — defining the product vision, designing the UX in Figma, and driving adoption across multiple global Bain offices with structured stakeholder training.
Becton Dickinson · 2017–2019
Identified a strategic opportunity, built the executive business case, and drove global deployment of BD's first conversational AI agent. Defined the product architecture — escalation logic, L1 resolution framework, and NLU enhancement roadmap — while managing the vendor relationship, cross-functional governance, and V3 feature strategy. This was practice-building work: establishing AI adoption patterns that influenced BD's broader technology strategy.
Becton Dickinson · 2019–2020
Identified the AR opportunity, built the strategy, and drove BD's first-ever augmented reality deployment — using Scope AR WorkLink to enable remote-guided technician support. Simultaneously established a VR pilot with BD Technologies for hospital training, creating BD's immersive technology capability from scratch.
Bain & Company · 2022–2024
Directed a multi-product portfolio spanning HR, operations, and consulting workflows — owning the vision, roadmap, and cross-functional delivery for 10+ enterprise tools. Defined the CoE operating model and established repeatable product practices that delivered 100% on-time across every release.
Becton Dickinson · 2017–2019
Established BD's entire intelligent automation practice from zero. Defined the discovery methodology, directed a team of 5 automation architects, and ran Celonis process mining across 1,200+ tasks in 7 global processes. Built the enterprise RPA opportunity roadmap that identified $11–14M in annual savings, then expanded the program to 280+ workflows and an additional $10M in identified value. This wasn't a product — it was building a new organizational capability.
A decade of building AI practices, directing product portfolios, and driving enterprise transformation across aviation, consulting, and healthcare.
The toolkit I bring to every product — strategic, technical, and human.
Whether you need a product leader to define AI strategy, drive multi-team execution, or establish a product practice from zero — let's talk. Based in Dallas, open to remote and hybrid.